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Service Dimensions and Customer Satisfaction in the Pathao Service Market in Kathmandu Valley
Service Dimensions and Customer Satisfaction in the Pathao Service Market in Kathmandu Valley
Customers play a conclusive role in the survival, growth and success of the service provider. The ability of a service provider to attract and retain their customers has been becoming more crucial factors in the long run. This study assesses major four dimensions influencing customer satisfaction of Pathao services within the Kathmandu Valley, focusing on dimensions of service quality such as acceptability, availability, safety and security and sustainability. Using quantitative and explanatory research design to fulfill the objective of this study; primary data were collected from 390 Patho service users as respondents using structured questionnaires at the February 2026. Correlation analysis reveal that all service dimensions were positively correlated with customer satisfaction. Among these used variables, sustainability emerged as the strongest predictor, followed by safety and security as well as acceptability, while variable called availability with the p value of 0.464 showed no significant impact in regression analysis of this study. The results of this study indicate that customers highly valued environmentally responsible, reliable and secure services. The study concludes that the enhancing key service quality dimensions leads to improved customer satisfaction among the used variables. The findings of this study also provide useful insights for managers, policymakers and researchers to improve service quality within the Pathao users, promote sustainable urban mobility and guide future research in ride-hailing services throughout the world.
Published URL: https://www.nepjol.info/index.php/irjmmc/article/view/97130/73717
Strategic Approaches to Enhancing Growth and Sustainability of Micro, Cottage, and Small Enterprises in Nepal
Strategic Approaches to Enhancing Growth and Sustainability of Micro, Cottage, and Small Enterprises in Nepal
Micro, cottage, and small-scale enterprises (MCSEs) play a vital role in Nepal’s socio-economic development by generating employment, reducing poverty, and supporting local economies. However, their growth is constrained by structural challenges, including limited access to finance, weak market linkages, inadequate managerial capacity, inconsistent policy implementation, and low levels of innovation. This study examines strategic approaches to enhance the competitiveness and sustainability of Nepali MCSEs using a mixed-methods design, incorporating purposive sampling of 24 enterprises across seven provinces. The findings indicate a moderate positive relationship (r=0.487*) between access to financial resources and business growth, although 82% of enterprises depend on informal financing, revealing significant credit access gaps. Only 38% of entrepreneurs reported receiving managerial training, and strategic decisions are often intuitive rather than data-driven. Market expansion shows a strong association with improved performance (r = 0.821**), but logistical constraints and competition continue to hinder progress. Government support exhibits a significant positive relationship with perceived effectiveness (r = 0.925**), yet uneven implementation reduces its overall impact. Workforce skill shortages, employee turnover, and limited investment in innovation further restrict scalability. The study recommends policy reforms promoting financial inclusion, infrastructure development, skill enhancement, and digital adoption, alongside stronger public–private collaboration to foster sustainable and inclusive economic growth.
Published URL: https://www.nepjol.info/index.php/ProD/article/view/94362/71713
Knowledge Management Process and Organizational Performance in Nepalese Insurance Companies
Knowledge Management Process and Organizational Performance in Nepalese Insurance Companies
In today’s knowledge-based business driven environment, knowledge is considered an important aspect for the organizational success. This study examines the status of knowledge management (KM) practices and its effect on innovation and organizational performance in selected Nepalese insurance companies. A quantitative research approach has been used to achieve the objective of the study. The total number of 12,339 staff members working in insurance companies in Nepal during the study period of 2025 was considered population where only 384 employees were selected as sample using a stratified quota sampling technique and data were collected through structured questionnaires for this study. The collected data for this study were analyzed using SPSS with different descriptive and inferential statistics such as mean, standard deviation, correlation, regression, and ANOVA techniques to achieve the research objectives. The findings of this study show the strong positive relationships among different variables such as knowledge acquisition, knowledge sharing, knowledge use, innovation and organizational performance in selected Nepalese insurance companies. The results from regression analysis indicate knowledge utilization has the strongest direct impact on performance, while innovation plays an important mediating role between two variables knowledge management practices and performance in selected insurance companies of the Nepal. Knowledge acquisition and dissemination of knowledge mainly influence organizational performance indirectly through innovation in these insurance companies. The study supports the knowledge-based view and offers valuable evidence to assist managers and policymakers in enhancing performance in the Nepalese insurance sector.
Published URL: https://www.nepjol.info/index.php/irjmmc/article/view/93046/70820
Social Entrepreneurship: Promoting Sustainable Development of Micro Enterprises in Nepal
Social Entrepreneurship: Promoting Sustainable Development of Micro Enterprises in Nepal
This study examines the role of social entrepreneurship in advancing sustainable development in Nepal by focusing on the contributions of micro-enterprises to economic growth, environmental sustainability, and social inclusion. Employing a mixed-methods research design, the study integrates qualitative insights from semi-structured interviews with quantitative analysis of secondary data collected from 140 participants across the Kathmandu, Lalitpur, and Bhaktapur districts. Statistical tools—including chi-square tests, descriptive statistics, and correlation analyses—were utilized to assess the relationships among the variables. Findings reveal that micro-enterprises play a pivotal role in stimulating economic development by fostering job creation, skill development, and the empowerment of marginalized communities. Environmental sustainability initiatives, such as waste reduction and resource management, were found to have a significant positive impact on sustainable development. However, the relationship between social inclusion and social development was not statistically significant, indicating limited engagement with certain vulnerable groups. Additionally, while social entrepreneurship is positively associated with sustainable development, the strength of this relationship is weak, and a negative association was observed between economic growth and the role of social entrepreneurship in Nepal. These results highlight the need for more structured social inclusion programs and enhanced policy interventions to maximize the impact of social entrepreneurship in resource-limited environments. The study provides valuable insights for policymakers, practitioners, and researchers aiming to bolster sustainable development through targeted social entrepreneurship strategies in Nepal.
Published URL: https://www.nepjol.info/index.php/ProD/article/view/78473/60159
Local Governance Based on Citizens’ Opinion Method in Municipalities of Madhesh Province
Local Governance Based on Citizens’ Opinion Method in Municipalities of Madhesh Province
The local-level election took place in 2017, marking the first such event after two decades following the restructuring of Nepal following the new Constitution. Subsequently, a second local-level election occurred in 2022, facilitating the selection of municipal representatives. Over six years, citizens have had the opportunity to benefit from the services provided by the local government (LG), aligning with the constitutional principle of delivering quality services directly to the people. Achieving this objective necessitates a well-established structure, efficient processes, and competent actors, all guided by the principles of good governance. Nepal's performance, as measured by the World Bank based on World Governance Indicators (WGI), has consistently fallen below the global average across six key indicators spanning from 1996 to 2022. Against this backdrop, efforts have been directed towards assessing the status of local governance in the Madhesh Province and offering viable suggestions for improvement to bolster the federal democratic system. Hence, this study focuses on the intellectual community within the province as its sample population. As opinions were collected, the research revealed that local governance in the Madhesh Province falls below the average standard. In light of this circumstance, local governments should enhance and reinforce local governance to support the institutionalization of federalism and democracy.
Published URL: https://www.nepjol.info/index.php/ProD/article/view/65738/49875
Local Economic Development (LED) in Local Governments in Madhesh Province of Nepal
Local Economic Development (LED) in Local Governments in Madhesh Province of Nepal
Nepal was restructured in 2015 and formed seven provinces according to the new constitution. Out of them, Madhesh province is located in the mid-southeast part of Nepal consisting of 136 local governments in 8 districts. Clause 21(4) of the Intergovernmental Fiscal Arrangement Act (2017) states that local government has to be capable of covering the administrative cost with internal revenues and the revenue shared by the central and provincial governments. Present laws and policies of the Nepal government have delegated exclusive power to the local governments. Section 5(1) of the Federation, Province, and Local Level (Coordination and Inter-relation) Act (2020) has provisioned power to the federal, provincial, and local governments to enact necessary laws, policies, and plans on the matters of respective powers delegated by the constitution and implement such powers for the local development. Based on this, local government has to formulate laws and frame development plans. This research has been carried out to understand what municipalities have done and what can be the way forward for strengthening the local economy. To study the aimed objective, mixed methods have been applied. Evidence revealed that the percentage of unregistered businesses is 68. The percentage of the LED budget is 5, actual expenditure is 3, and priority is 4. Out of the LED budget, emphasis on the agriculture sector is high since municipalities have allocated 68% of the total LED budget to this sector. Municipalities are suggested to establish regular progress reviews because the achievements measurement system is lacking.
Published URL: https://proa.ua.pt/index.php/ijbi/article/view/30807/21793
Public Engagement in Public Budgeting and Execution in the Local Governments of Madhesh Province of Nepal
Public Engagement in Public Budgeting and Execution in the Local Governments of Madhesh Province of Nepal
In Madhesh Province of Nepal, 33.80 percent of municipalities have not passed the budget for the coming fiscal year 2021/22. For this to happen there may have some gaps and causes. To understand facts and suggest the way forward, this study was conducted. The study concluded that the local governments in Madhesh Province lack the provision of a participation mechanism. As practical implications, the lack of local participatory process has promoted very low outcomes than expected, access limits, and domination to motivate people who may produce conflict and instability. Therefore, this paper has suggested to each municipality for establishing a citizen engagement mechanism and build the capacity of citizens for stabilizing transparent and accountable governance.
Published URL: https://proa.ua.pt/index.php/ijbi/article/view/27427/20452
Application of Management Accounting in Informal Sector Businesses in Janakpurdham Sub -Metropolitan City
Application of Management Accounting in Informal Sector Businesses in Janakpurdham Sub -Metropolitan City
There is a greater contribution of informal sector entrepreneurs to the nation in Nepal. Since it is difficult to update the statistics of such businesses, Nepal may take advantage of developing micro-business into small and medium industries after micro-level study. Informal level businessmen can be trained and motivated to develop as an industrialist. Taking this idea into account, this study was carried out to find how informal entrepreneurs develop a strategy on the basis of a management accounting point of view. Four informal businesses in the Tarai region were selected for the study. A depth interview was carried out with the owner of the business. The study concluded that informal sector entrepreneurs are strategic even though they don’t maintain the books of account, produce financial reports like systematized businesses. Their strategies were seemed for the present time but not for the long run because they lack the know-how.
Published URL: https://www.ijsr.net/archive/v10i3/SR21228132949.pdf
Micro, Cottage and Small Enterprises (MCSEs) for Local Economic Development in Nepal
Micro, Cottage and Small Enterprises (MCSEs) for Local Economic Development in Nepal
There is a structural change in Nepal since 2015. Local government has been given the legislative, executive, and judiciary rights. Agriculture, tourism, industry and commerce, cooperative and financial institutions have been mandated as components of local economic development (LED). Micro, cottage, and small industries (MCSEs) are the foundation of the local economy. It is believed that excess cash inflow over outflow develops the local economy. To do so, how every level of government of Nepal is working for the growth of MCSEs is an interesting subject of study in the current situation of Nepal. To know the actual scenario of MCSEs in the locality, this study was carried out. Both qualitative and quantitative methods were adopted. Primary and secondary data collection methods were applied. This study followed the deductive approach to explore the status of policies into practice.
Published URL: https://www.ijsr.net/archive/v9i6/SR20530195115.pdf
Progress Payments in Public Procurement of Construction Works in Nepal
Progress Payments in Public Procurement of Construction Works in Nepal
Cash is the lifeblood of construction projects. According to the Public Procurement Act 2007 of Nepal, contractors can receive 20% of the total contract amount as advance payment to start the work and progress payments during the work to continue. However, the claim of these cash requires certain obligations to be fulfilled. The challenging matter for the continuation of work is the utilization of such cash to be managed in the planned way. How contractors manage the cash in the construction project is a question these days since many construction projects have time and cost overrun in Nepal. To find the answer to this question interview and document analysis techniques have been used for data collection and analysis. The study has concluded that contractors have to develop the cash flow forecasting ability to manage the cash in the construction projects in the Nepalese context.
Published URL: http://www.ijrar.org/papers/IJRAR2001291.pdf
Local Politics of Local Economic Development Strategy in Nepal
Local Politics of Local Economic Development Strategy in Nepal
The local government has to be productive and able to offer economic opportunities to the poor, create wealth, generate jobs, increase incomes, and ultimately improve the quality of life for the long term prosperity and welfare of locality. A strategic plan for sustainable development is needed to change existing local conditions, mindsets by building capacity, organizing participatory processes and empowering stakeholders. The New Constitution of Nepal 2015 has delegated full authority to local government regarding the overall development of the locality such as a municipality. However, many questions about stakeholders’ participation, transparency, accountability, openness, the capacity of people and local governments, inclusiveness, and equality are being raised. In this context, a case of economic development strategy set by Chaudandigadhi Municipality has been studied to answer these questions. Both primary and secondary data collection methods have been used to justify qualitative and quantitative research methods. This study has concluded that municipal authorities have to be empowered and development actors have to be harmonized and consolidated in local economic development activities.
Published URL: https://www.ijser.org/onlineResearchPaperViewer.aspx?Local-Politics-of-Local-Economic-Development-Strategy-in-Nepal.pdf
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